Support
Frequently Asked Questions
Answers to the questions we hear most from commercial, hospitality and residential clients across the UK and Europe. Can’t find what you’re looking for? Get in touch and we’ll help.
Getting Started
What areas do you cover?
We’re based in Luton and work with clients across the UK and Europe, from single-room installations to multi-site rollouts.
What services do you offer?
Three core areas: Commercial AV (meeting rooms, video collaboration, video walls and digital signage), Sports & Hospitality AV (signage, video walls and multi-zone audio for pubs, bars, hotels and venues), and Smart Home automation (lighting, climate, security and entertainment control).
How does a project usually start?
With a free, no-obligation consultation — in person, over a call, or via a site survey for larger projects — where we talk through what you need and put together a proper plan and quote.
Do you offer a free consultation?
Yes — there’s no charge and no obligation to book a consultation, whether it’s for a single meeting room or a whole-house automation system.
What equipment and brands do you use?
We build every installation around respected, industry-leading equipment brands, all backed by proper manufacturer warranties, and we’re happy to work alongside kit you already own.
Are your engineers insured and experienced?
Yes — every installation is carried out by insured, experienced engineers working to manufacturer and industry standards.
Commercial AV
How long does a meeting room AV installation take?
A single meeting room typically takes 1–2 days including cabling, mounting and commissioning; multi-room office fit-outs are scheduled in phases so the rest of the building keeps working.
Can you integrate with our existing Microsoft Teams, Zoom or Webex setup?
Yes — we configure conferencing hardware natively for Microsoft Teams Rooms, Zoom Rooms and Webex, and can also support Google Meet environments.
Do you support what you install?
Every commercial AV installation can be backed by an SLS-AV managed support contract, with remote monitoring and on-site callouts.
What size video wall can you install?
From a compact reception wall to full command-centre configurations — we size the wall, viewing distance and resolution to the room during the design stage.
Sports & Hospitality
Can you install screens without disrupting trade?
Yes — we schedule hospitality installs around your quieter trading hours or overnight, and phase larger fit-outs room by room.
Can staff change channels without calling an engineer?
Yes — we configure simple, staff-facing controls (a touch panel or a single control app) so switching a fixture or zone takes seconds.
Do you install outdoor or beer-garden screens?
We can specify weatherproof, high-brightness displays for outdoor and semi-outdoor spaces where required.
Can one system run different content in different rooms?
Yes — our signage and video wall systems support independent zoning, so sport, menus and promotions run separately in each area.
Smart Home & Automation
Do I need to rewire my house for smart home automation?
Not necessarily — new builds benefit from dedicated cabling, but for existing homes we can also use wireless lighting control and retrofit-friendly devices to minimise disruption.
Can smart home automation work with devices I already own?
In most cases, yes. Our systems support thousands of third-party devices, and during your consultation we’ll confirm what can be integrated as-is.
How long does a smart home installation take?
A single room typically takes a few days; a full-house system is usually phased over several weeks depending on scope.
Do you offer ongoing support after installation?
Yes — every smart home installation can be followed up with a support contract covering firmware updates, health checks and priority callouts. For details on our Control4 systems specifically, see our Smart Home page.
Pricing & Process
How much does an installation cost?
Every project is different, from a single meeting room to a whole-house automation system, so we don’t publish flat prices. The best next step is a free consultation or site survey, after which we’ll come back with a proper quote.
Can I get a quote without committing to anything?
Yes — consultations and quotes are free and come with no obligation.
Do you work on new builds as well as renovations?
Yes — we design around whatever stage your project is at, whether that’s first-fix cabling in a new build or a retrofit in an existing space.
Support & Coverage
What happens if something goes wrong after installation?
Every install can be backed by an SLS-AV managed support contract, with remote monitoring, health checks and rapid-response callouts, so a fault doesn’t sit unresolved.
Do you work on projects outside the UK?
Yes — we design and manage installations across the UK and Europe, coordinating logistics so every project runs smoothly wherever you’re based.
How do I get in touch?
Call, email or message us on WhatsApp, or use the contact form on our Contact page — we’ll come back to you with next steps.
Still have questions?
Our team is happy to talk through your project, whatever stage it’s at. Get in touch for a free, no-obligation consultation.